# Can't prolongue Premium Subscribe

**URL:** <https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367>\
**Category:** Site Feedback\
**Created:** [December 3, 2024, 8:15am UTC](https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367 "2024-12-03T08:15:03Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Yelabuga](https://avatars.discourse-cdn.com/v4/letter/y/8c91f0/32.png) [@Yelabuga](https://discourse.codecombat.com/u/Yelabuga)\
**Post date:** [December 3, 2024, 8:15am UTC](https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367/1 "2024-12-03T08:15:03Z")

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Hi everybody,

Month ago I bought 1-Month Premium for my child. Now I would like to buy a One-Year Premium.  
I should say, that I have 2 accounts, one is mine, and second of my child. (so - “Adult” and “Child”)  
But, when I try to buy a Premium from my Adult account it WARNS: Do you really sure, that you want buy the Premium access TO YOURSELF, but NOT FOR your child?" So its very confused me.

When I tried to prolongue Premium from account of my child it just says: “you have 1 Month Premium” and thats over. No buttons like “Pay”, “Buy” or “Prolongue”.

Could you please prompt me, how could I prolongue Premium access **for account of my child?**

Thank you

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**Author:** ![riticmaster908](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/riticmaster908/32/43503_2.png) [@riticmaster908](https://discourse.codecombat.com/u/riticmaster908)\
**Post date:** [December 3, 2024, 11:43pm UTC](https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367/2 "2024-12-03T23:43:23Z")

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Hello, welcome! Can you send a screenshot of what you see? (Take out anything private like real name or cc number)

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**Author:** ![Yelabuga](https://avatars.discourse-cdn.com/v4/letter/y/8c91f0/32.png) [@Yelabuga](https://discourse.codecombat.com/u/Yelabuga)\
**Post date:** [December 4, 2024, 5:43am UTC](https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367/3 "2024-12-04T05:43:10Z")

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Thank you for the answer (˶ᵔ ᵕ ᵔ˶)

So I’ll try to post screenshots both from adult and child account:

Child:

 ![child0](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/3X/4/8/4801c573adeff2ee0104f50dca63974f064e27eb.png)

Child:

 ![child1](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/3X/2/a/2aea7db6760563b58bb4376cbaa14c1a8516fde8.png)

(so here I see the logical - the kid has the Subscription, but no access to any financial movements)

Adult: (this one confused me a bit, but now I understand - the parent should make a deal with [billing.stripe.com](http://billing.stripe.com), but not subscribe himself on [codecombat.com](http://codecombat.com)):

 ![adult1](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/3X/c/8/c83eb2d1a732a1e2263656527aa13153b5c7e1e9.png)

Adult:

 ![adult2](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/3X/3/6/36c013c90a0fe3a09ff481a6965a36aca6cb20e0.png)

Adult:

 ![adult3](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/3X/0/7/073221269a15b1728fc06d84b14f7b4503cec7df.png)

It seems the my question now should be: how to change plan from monthly to yearly?

Thank you

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<div class="post-metadata">

**Author:** ![riticmaster908](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/riticmaster908/32/43503_2.png) [@riticmaster908](https://discourse.codecombat.com/u/riticmaster908)\
**Post date:** [December 5, 2024, 5:32am UTC](https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367/4 "2024-12-05T05:32:31Z")

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Hi, I have lifetime subscription (from like 3-4 years ago before they removed it) but I’m not so sure as I’m 12 and I don’t do the transactions myself 😛  
If you’re having trouble, you can try PM’ing @Chaboi_3000

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**Author:** ![riticmaster908](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/riticmaster908/32/43503_2.png) [@riticmaster908](https://discourse.codecombat.com/u/riticmaster908)\
**Post date:** [December 5, 2024, 5:33am UTC](https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367/5 "2024-12-05T05:33:25Z")

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To make a private message, click on a user and press this button

 ![1000001416](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/3X/1/e/1e16acc13b99d3742b093a412338fcc6f4246837.jpeg)  
Good luck! Hope I could help in the best way I could

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**Author:** ![Venneth](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/venneth/32/36545_2.png) [@Venneth](https://discourse.codecombat.com/u/Venneth)\
**Post date:** [December 5, 2024, 8:58am UTC](https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367/6 "2024-12-05T08:58:29Z")

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Hello there!  
I have communicated with our support team regarding this,  
Currently, we don’t allow prolonging, however we could assist you manually,  
you can cancel the monthly subscription and then buy the yearly one ( ending the monthly subscription early), but we will add an extra month of premium as replacement for ending your current subscription early.

Otherwise you could wait for the current monthly subscription to end and stop renewal, then buy the yearly subscription.

If you would like to proceed with the first option, let me know, thank you!

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<div class="post-metadata">

**Author:** ![Yelabuga](https://avatars.discourse-cdn.com/v4/letter/y/8c91f0/32.png) [@Yelabuga](https://discourse.codecombat.com/u/Yelabuga)\
**Post date:** [December 5, 2024, 9:24am UTC](https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367/7 "2024-12-05T09:24:42Z")

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Hello Venneth,

thank you for supporting, I’d be happy to chose the first way (so now I’ll cancel the premium and will buy yearly one).  
Can I be sure, that all the results of my child would not be lost? It is safe regarding the already passed/solved lessons?

Thank you.  
P.S. If you wish, we can move the communication to PM, cause I do believe the further readers already understood 🙂 how to deal in such situations.

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<div class="post-metadata">

**Author:** ![Venneth](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/venneth/32/36545_2.png) [@Venneth](https://discourse.codecombat.com/u/Venneth)\
**Post date:** [December 5, 2024, 9:32am UTC](https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367/8 "2024-12-05T09:32:18Z")

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Alright, my pleasure, no worries,  
yep we can move this to PM

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<div class="post-metadata">

**Author:** ![riticmaster908](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/riticmaster908/32/43503_2.png) [@riticmaster908](https://discourse.codecombat.com/u/riticmaster908)\
**Post date:** [December 5, 2024, 11:31pm UTC](https://discourse.codecombat.com/t/cant-prolongue-premium-subscribe/39367/9 "2024-12-05T23:31:14Z")

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Also, premium is pretty good. (42000 gems per year from having yearly subscription if I remember correctly)