# Not earning gems through simulation

**URL:** <https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513>\
**Category:** Bugs\
**Created:** [April 21, 2018, 4:33am UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513 "2018-04-21T04:33:55Z")\
**Posts on this page:** 14\
**Page:** 1

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**Author:** ![G-Dragon](https://avatars.discourse-cdn.com/v4/letter/g/a5b964/32.png) [@G-Dragon](https://discourse.codecombat.com/u/G-Dragon)\
**Post date:** [April 21, 2018, 4:33am UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/1 "2018-04-21T04:33:55Z")

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Hi, I am new to this forum. I read some forums stating that one can earn gems through simulation of multiplayer games. I did simulate too in the achievements section its stated that i simulated 2917 times only.

 ![image](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/2X/0/0345adc2d18e92a6f25a86aa1efedbfd062cd53c.png)  
I actually simulated 10495 games already. I tried changing the settings and the speaker volume but its not updating.  
 ![image](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/2X/c/cde128c9e4160f5cf8465b057cd5b44b7caf3793.png)

1. What is actually happening?
2. Will I get my gems and XP?
3. How do I solve this problem when this issues hit me again?

Thank you

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**Author:** ![Chaboi\_3000](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/chaboi_3000/32/48486_2.png) [@Chaboi\_3000](https://discourse.codecombat.com/u/Chaboi_3000)\
**Post date:** [April 21, 2018, 7:35am UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/2 "2018-04-21T07:35:32Z")

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Hi there! This bug has been reported several times already and devs are working to fix it. Please check this and see if that helps. [link](https://discourse.codecombat.com/t/not-earning-gems-or-xp-from-simulated-games/9647)

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**Author:** ![G-Dragon](https://avatars.discourse-cdn.com/v4/letter/g/a5b964/32.png) [@G-Dragon](https://discourse.codecombat.com/u/G-Dragon)\
**Post date:** [April 21, 2018, 1:22pm UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/3 "2018-04-21T13:22:02Z")

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I read this link already and thried everything in it. It failed on me, that is why I create this forum. 😄  
I really hope that the devs will be successful in solving this issue. Thanks a lot @Chaboi_3000!!! 😉 seen you posting a lot of comments as well, nice meeting you! And hope to see you again!

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**Author:** ![m2pmd70](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/m2pmd70/32/8096_2.png) [@m2pmd70](https://discourse.codecombat.com/u/m2pmd70)\
**Post date:** [May 9, 2018, 2:14pm UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/4 "2018-05-09T14:14:31Z")

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Similar story here.

 ![image](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/2X/9/930e11c11cc4f0a8bde81c66147a0a47a6ba852b.png)  
 ![image](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/2X/8/8fa6ecd749e9a908cb69b1e2e7fbb6580b2a7ad1.png)

Account name same as forum name. Windows 10 and 7 64-bit using Chrome, tho I’ve tried IE and Edge. Tried logging out, completing new levels, joining a clan and simulating clan matches, clearing cookies/etc, changing heroes, changing equipment, changing settings/profile, as well as clicking the volume button a hojillion times. No luck.

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**Author:** ![Deadpool198](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/deadpool198/32/16753_2.png) [@Deadpool198](https://discourse.codecombat.com/u/Deadpool198)\
**Post date:** [May 9, 2018, 2:18pm UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/5 "2018-05-09T14:18:00Z")

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@Maka can help you. (20 chars)

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**Author:** ![G-Dragon](https://avatars.discourse-cdn.com/v4/letter/g/a5b964/32.png) [@G-Dragon](https://discourse.codecombat.com/u/G-Dragon)\
**Post date:** [May 10, 2018, 11:39am UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/6 "2018-05-10T11:39:15Z")

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You simulated a lot haha  
I am currently having only 100k+ simulations

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**Author:** ![G-Dragon](https://avatars.discourse-cdn.com/v4/letter/g/a5b964/32.png) [@G-Dragon](https://discourse.codecombat.com/u/G-Dragon)\
**Post date:** [May 10, 2018, 11:40am UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/7 "2018-05-10T11:40:11Z")

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Alright, thanks for informing! 😄 I hope he/she can help us out

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**Author:** ![G-Dragon](https://avatars.discourse-cdn.com/v4/letter/g/a5b964/32.png) [@G-Dragon](https://discourse.codecombat.com/u/G-Dragon)\
**Post date:** [May 10, 2018, 11:59am UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/8 "2018-05-10T11:59:30Z")

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And it still shows 2917 simulations only

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<div class="post-metadata">

**Author:** ![m2pmd70](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/m2pmd70/32/8096_2.png) [@m2pmd70](https://discourse.codecombat.com/u/m2pmd70)\
**Post date:** [May 18, 2018, 5:06pm UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/9 "2018-05-18T17:06:42Z")

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Oh yeah, Deadpool198?

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**Author:** ![Deadpool198](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/deadpool198/32/16753_2.png) [@Deadpool198](https://discourse.codecombat.com/u/Deadpool198)\
**Post date:** [May 18, 2018, 5:50pm UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/10 "2018-05-18T17:50:45Z")

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He’s quite busy I think, I don’t know him you could message him? I’m sorry I thought he would reply but it’s not his fault.

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<div class="post-metadata">

**Author:** ![G-Dragon](https://avatars.discourse-cdn.com/v4/letter/g/a5b964/32.png) [@G-Dragon](https://discourse.codecombat.com/u/G-Dragon)\
**Post date:** [May 20, 2018, 4:07am UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/11 "2018-05-20T04:07:38Z")

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I messaged him, thanks a lot!!! Nah, its not your fault and its not his fault either 😉

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**Author:** ![maka](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/maka/32/3261_2.png) [@maka](https://discourse.codecombat.com/u/maka)\
**Post date:** [May 22, 2018, 4:01pm UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/12 "2018-05-22T16:01:47Z")

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Hi everyone –

We know of the gem issue and it’s on our list of issues to fix, but there are some larger ones ahead.

We can’t offer an ETA at this time.

We apologize for the delay.

Maka

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<div class="post-metadata">

**Author:** ![G-Dragon](https://avatars.discourse-cdn.com/v4/letter/g/a5b964/32.png) [@G-Dragon](https://discourse.codecombat.com/u/G-Dragon)\
**Post date:** [May 30, 2018, 6:41am UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/13 "2018-05-30T06:41:03Z")

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Hello, I just received the gems. Whats the issue actually?

Anyway, a big thank you from Malaysia

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**Author:** ![Seojin\_Roy\_Lee](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/seojin_roy_lee/32/23539_2.png) [@Seojin\_Roy\_Lee](https://discourse.codecombat.com/u/Seojin_Roy_Lee)\
**Post date:** [May 31, 2018, 2:13am UTC](https://discourse.codecombat.com/t/not-earning-gems-through-simulation/14513/14 "2018-05-31T02:13:07Z")

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What’s the current thing going on.