# Problem with Premium subscription

**URL:** <https://discourse.codecombat.com/t/problem-with-premium-subscription/40410>\
**Category:** Bugs\
**Created:** [April 23, 2025, 3:28pm UTC](https://discourse.codecombat.com/t/problem-with-premium-subscription/40410 "2025-04-23T15:28:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Arya\_BS](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/arya_bs/32/45837_2.png) [@Arya\_BS](https://discourse.codecombat.com/u/Arya_BS)\
**Post date:** [April 23, 2025, 3:28pm UTC](https://discourse.codecombat.com/t/problem-with-premium-subscription/40410/1 "2025-04-23T15:28:18Z")

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I’ve been a paying customer from 18/04/2022, with an account I created for my little daughter, and payments have been steady flowing every month till today.

Arya, my daughter, have been ill and unable to play for 2 and a half years, but despite that I kept paying her account… now she feels better and we tried to resume her learning, to our surprise the system behaves as she weren’t a premium member, every level on every game she tries to play is rewarded with a “Become premium first” payment notice.

Her username is @soyarya and of course I can provide proof of payment

 ![image](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/3X/8/f/8f1f265d831483b4b010a38acb6a884c0f2457f7.jpeg)

 ![image](https://us1.discourse-cdn.com/flex016/uploads/codecombat/original/3X/3/7/37a93dc3790a1642b02bf7ed602153de23db9176.jpeg)

Thank you in advance for your help

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<div class="post-metadata">

**Author:** ![riticmaster908](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/riticmaster908/32/43503_2.png) [@riticmaster908](https://discourse.codecombat.com/u/riticmaster908)\
**Post date:** [April 26, 2025, 3:31pm UTC](https://discourse.codecombat.com/t/problem-with-premium-subscription/40410/2 "2025-04-26T15:31:27Z")

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this might be because you have not logged into her account. btw hope she gets better ❤