# Serious problems with account creation (Google Sign-on)

**URL:** <https://discourse.codecombat.com/t/serious-problems-with-account-creation-google-sign-on/23139>\
**Category:** Bugs\
**Created:** [July 19, 2020, 10:23pm UTC](https://discourse.codecombat.com/t/serious-problems-with-account-creation-google-sign-on/23139 "2020-07-19T22:23:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![yoheved](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/yoheved/32/13295_2.png) [@yoheved](https://discourse.codecombat.com/u/yoheved)\
**Post date:** [July 19, 2020, 10:23pm UTC](https://discourse.codecombat.com/t/serious-problems-with-account-creation-google-sign-on/23139/1 "2020-07-19T22:23:27Z")

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I played for a while on the Free version and got up to Cupboards of Kithgard. Then I signed up for an account with Google Sign-on to save my progress, and unexpectedly almost all my progress was obliterated. I lost all my gems, and my armor, ring, and gloves were locked without warning.

Could you fix this, please?

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**Author:** ![AnSeDra](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.codecombat.com/ansedra/32/13123_2.png) [@AnSeDra](https://discourse.codecombat.com/u/AnSeDra)\
**Post date:** [July 20, 2020, 4:00am UTC](https://discourse.codecombat.com/t/serious-problems-with-account-creation-google-sign-on/23139/2 "2020-07-20T04:00:45Z")

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Hi @yoheved and welcome to the forum! 🥳

Try to contact [suport@codecombat.com](mailto:suport@codecombat.com) and describe them your issue and they might be able to help you, or you can also try to make a post about this into the Code Combat slack because the developers are more active there then they are here. ([Here](https://coco-slack-invite.herokuapp.com/) is the link to the Code Combat slack.)

Andrei