Is it possible to reset your purchases now?(Yes)

I have been playing for a while now and I wondered if it was possible to reset my purchases because I have had a few misfires that I can not fix, I looked a topics like this and they are from a while back, I also have seen people get this fixed. Is it possible to reset you purchases?

You need to contact and tell them your in-game username and associated email address along with a clear request of what you’re asking for.

I will, I could find a clear answer, now I have one.
Thank you

When do they usally answer, I know they are busy doing awsome things

After around 1 business day if you have subscribed. For free users, maybe around 3.

Ok thank you. (I am a free user)