Pet not working, please help

I got the wolf and cougar for free and it does not let me use them.

You can only use them if you’re a subscriber

it says I own them, the wolf and cougar were free

And if you subscribe, you are able to use them.

my friend who did not subscribe can use them

Hmm. that’s weird. Normally you can’t use them without subscribing. Can you give me your friend’s username?

his username is LAVARAIDER