Can't load level..stuck for weeks! Please help!

My son has been working on his coding, but we seem to have a technical problem on Peasant Protection level. As new level page is loading we see a status bar, but it never loads, it just sits there doing nothing. We tried to write for help a few weeks ago as but no response. Can his account be reset in some way without losing his progress?

Hello, can you please send us a message at from the email, or include the username in the email?