I’m posting this here because if I send this via email, I feel like it will be ignored.
How can I word this? I paid $9.99 back on July 31st to further explore the CodeCombat site because I’d started the game and wanted to examine the it more. I paid $9.99 as a ONE-TIME PAYMENT for ONE MONTH, and I felt that if I was interested, I would MANUALLY pay $9.99 each month to continue. I only paid for the one month because I didn’t think the site would benefit me. Initially, I’d like to say I thought it was odd that I DID NOT receive an emailed receipt (or ANY receipt) for that $9.99 ONE-MONTH purchase, but I thought, “Well, it’s just a one-time purchase of $9.99”.
People don’t need to have an account with Codecombat to get onto the site and play a part of the game. And I personally have NOT been on my account since the initial one month that I paid for, because, again, I didn’t feel the site was for me.
Today, I saw that my bank account was missing some money. When I investigated, I was told that Codecombat has been taking money from my account for MONTHS-since July 31st! And as a matter of fact has withdrawn** $9.99 on DEC 3** of this month and had planned on taking another $9.99 on DEC 8th (according to what it says on my Codecombat account now) and on DEC 31st as well!
I discovered Codecombat has been withdrawing money from my account any time they want to! When I never authorized Codecomabt to take one cent from my account, aside from the initial, one-month payment of $9.99 paid on July 31st!
There is no subscription. I never, ever take on subscriptions, and I never authorized Codecombat to take anything more than the initial $9.99 from my account. I just added up $9.99 per month for one year and I came up with $120 per year for this! Codecomabt has taken money from my account for 5 months without my knowledge, when I only gave authorization and permission for the one month/one time payment of $9.99.
Now, I would like my money refunded please.Minus the one payment of $9.99 I authorized Codecombat to withdraw (July 31st-Aug 31st), which comes to $36. And I would like my account closed, please. ALL of it.
I look forward to hearing back from you.