Hi there - I’m a bit confused about the sign-up process for me and my two children so we can all have accounts and track progress separately. So far I have signed up an account for myself, and my youngest daughter has just started playing so we want to get an account set up for her too. When we try to sign up an account for her it tells me to do it under my parent account, but if I get her to log in as me then she’ll lose her progress. I’m not sure if I need three accounts - all with different emails and usernames for us all to have access?
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After some more reading here on the forums I created another account with my birth date and different email address, and then with a username and password that my daughter chose. And then when she logged in with these details it lost all her progress. 
Did I do something wrong? This really isn’t intuitive, and my day job is in IT!
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@Chaboi_3000!!!
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Hi @stuartmawell, welcome to the forum.
I’m sorry to hear about this. I think it would be best to contact support@codecombat.com for these kind of issues. Unfortunately I can only really help with code/bug problems and those kinds of issues.
Danny
P.S. @Monsty, maybe I’m mistaken, but I don’t think Chaboi will be able to help that much with this.
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So… who can?(20 chars)
Support can. (20 chars)
Danny
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Okay.(20 characters)